مدد اور رہنمائی
Help & Guide — Bilingual articles for everything BookKaaro
Booking, payment, cancellation, listing — har sawaal ka jawab Urdu + English mein. Aap Cleaxa AI se bhi seedha keh sakte hain: "Madad chahiye".
36 guides
App Ya Website Theek Se Kaam Nahi Kar Rahi
App or website has a technical problem
App crashing, slow, or features broken — these steps fix most technical issues.
OTP Nahi Aa Raha
I didn't receive the OTP / verification code
If you're not receiving OTP — try resend, email backup, or contact support.
Mera Account Block Ho Gaya
My BookKaaro account has been blocked or suspended
Find out why your account was blocked and how to get it unblocked.
Login Nahi Ho Raha — Password Bhool Gaya
Can't log in — forgot password or wrong credentials
Fix login issues — reset password, verify OTP, or recover your account.
Account Aur Profile Manage Karein
Manage your account and profile
Update name, phone, address, change password, and account safety tips.
Booking Cancel Kaise Karein?
How to cancel a booking and get a refund
Cancel a booking yourself, understand refund timelines, and learn when penalties apply.
Booking Kaise Karein?
How to Book a Service or Stay
Step-by-step: how to book a holiday home or service on BookKaaro in 4 easy steps.
Service Adhoori Chhod Di Gayi
Provider left without completing the service
If a provider left before completing the work — dispute and partial refund guide.
Ghalti Se Booking Ho Gayi — Cancel Karna Chahta Hoon
I booked by mistake and want to cancel immediately
If you booked by mistake — cancelling within 1 hour gives a full refund.
Provider Ka Bartao Theek Nahi Tha
Complaint about provider behavior or service quality
If a provider was rude or unprofessional — how to file a complaint and review.
Booking Confirm Nahi Hui Provider Ki Taraf Se
Booking not confirmed by the provider
Payment was made but the provider hasn't confirmed within 24 hours — here's what to do.
Service Listing Ke Mutabiq Nahi Thi
Service or property was not as described
If the property or service didn't match the listing — how to raise a dispute.
Provider Scheduled Time Par Nahi Aaya
Provider did not show up for the booked service
What to do if your provider missed the appointment — dispute steps and refund.
Cleaxa Cleaning Service Book Karein
Book a Cleaxa cleaning service
Regular, deep, or office cleaning — book Cleaxa instantly with full price/timing details.
Cleaxa AI Ko Kaise Use Karein?
Using Cleaxa — Pakistan's first AI booking assistant
Cleaxa understands Urdu, Roman Urdu, and English — booking, comparison, search, and cancellation all in chat.
Provider Kaise Banein?
Become a BookKaaro provider in 5 minutes
Set up a provider account to list your service or property — fully bilingual onboarding.
Apni Listing Kaise Banayein?
How to create your first listing
List a property or service as a provider — photos, pricing, availability fully guided.
Koi Aur Masla Ya Sawaal Hai
I have a question not covered here
If your question isn't covered here — ask Cleaxa, WhatsApp, or email us directly.
Tour Ya Travel Package Book Karna
How to book a tour or travel package on BookKaaro
Hunza, Swat, Murree — how to book tour packages and day trips on BookKaaro.
Mera Data Aur Privacy — BookKaaro Policy
Your privacy and data on BookKaaro
How your data is used, how to delete it, and data safety on BookKaaro.
Dost Ko Invite Karein — Referral Program
Invite friends and earn referral bonus
Share your referral code, friend joins BookKaaro, and both get a bonus.
BookKaaro Kya Hai? — General Maloomat
General information about BookKaaro
BookKaaro is Pakistan's first all-in-one home services and holiday home platform — overview.
Wallet Balance Mein Masla Hai
There is an issue with my BookKaaro wallet balance
Wallet shows wrong balance or expected credit is missing — causes and fixes.
Bank Transfer Booking Pe Reflect Nahi Hua
My bank transfer hasn't reflected on my booking
Bank transfer sent but booking still pending — processing times and steps.
Easypaisa Payment Mein Masla Hai
There is an issue with my Easypaisa payment
Easypaisa payment failed or deducted without confirmation — fix steps.
JazzCash Payment Mein Masla Aa Raha Hai
There is an issue with my JazzCash payment
JazzCash payment failed or amount deducted without booking confirmation — steps to fix.
Mera Refund Reject Ho Gaya — Ab Kya Karoon?
My refund request was rejected — what are my options?
How to appeal a rejected refund request and what evidence strengthens your case.
Refund Approve Hua Par Wallet Mein Nahi Dikhaya
Refund was approved but hasn't appeared in my account
Your refund shows approved on BookKaaro but the money hasn't arrived — what to do.
Do Dafa Payment Kat Gayi — Refund Chahiye
I was charged twice — need a refund
If your account was debited twice for one booking — immediate steps and refund timeline.
Refund Kab Aur Kaise Milta Hai?
Refund process and timelines
Submit a refund request, track its status, and understand the admin review flow.
Payment Methods — Kya Kya Use Kar Sakte Hain?
Accepted payment methods on BookKaaro
Easypaisa, JazzCash, Bank Transfer, SadaPay, NayaPay, and credit/debit cards — all supported.
Holiday Home Stay Tips
Holiday home stay — what to expect
Check-in time, keys, house rules, and what to expect during your stay.
Feedback Ya Suggestion Dena Chahta Hoon
I have a suggestion or feedback about BookKaaro
Help improve the platform — rate us, post in community, or email directly.
Provider Ke Khilaf Complaint Daalein
How to file a complaint against a provider
File a formal complaint, review, and report against a provider — step-by-step.
Booking Confirmation Email Nahi Aaya
I didn't receive my booking confirmation email
Booking placed but no confirmation email arrived — where to look and how to resend.
BookKaaro Support Se Kaise Contact Karein
How to contact BookKaaro support
WhatsApp, email, Cleaxa AI — all support channels and their response times.