Privacy Policy

1. Introduction

Global Glory by Sehrash Holiday Homes SMC Pvt Ltd, operating the BookKaaro platform and Global Glory brand ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, or services.

By using BookKaaro, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Personal Information

• Name, email address, phone number
• City and address information
• Profile photos and bio
• Payment information (processed securely, not stored on our servers)
• ID verification documents (for service providers)

Usage Data

• Pages visited, search queries, listings viewed
• IP address, device type, browser information
• Booking history and transaction data
• Communication logs between users and providers

3. How We Use Your Information

• To create and manage your account
• To process bookings and facilitate service delivery
• To connect customers with service providers and property owners
• To send booking confirmations, service updates, and notifications
• To improve our platform, services, and user experience
• To verify provider identities and maintain platform safety
• To comply with legal obligations under Pakistani law
• To send marketing communications (you may opt out at any time)

4. Information Sharing

We do not sell your personal data. We may share information:

• With service providers to facilitate bookings (name, phone shared with provider upon confirmed booking)
• With legal authorities when required by Pakistani law or court order
• With trusted third-party service providers (payment processors, SMS services) bound by confidentiality
• In aggregate, anonymized form for analytics purposes

5. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), hashed passwords, and secure session management. However, no system is 100% secure. We encourage you to use strong passwords and report suspicious activity to us immediately via WhatsApp at +92 319 3726899.

6. Your Rights

• Access your personal data and request a copy
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Withdraw consent for data processing (may limit service access)

To exercise these rights, contact us at privacy@bookkaaro.com or via WhatsApp.

7. Cookies

We use session cookies for authentication and functional cookies to improve your experience. We do not use advertising tracking cookies. You may disable cookies in your browser settings, though this may affect platform functionality.

8. Children's Privacy

BookKaaro is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us for immediate deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or platform notification. Continued use after updates constitutes acceptance of the revised policy.

10. Contact Us