Pehle Verify Karein
First verify the double charge
- Bank / mobile wallet ka statement check karein.
- Dono transactions ki timestamps aur amounts note karein.
- Koi ek transaction "pending" to nahi — kuch gateway payments 24–48 ghante mein reverse ho jaati hain.
Report Karein
How to report
- 1My Bookings → affected booking par click karein.
- 2Report Issue → Payment Issue → Charged Twice choose karein.
- 3Bank statement screenshot attach karein (transaction IDs visible honi chahiye).
- 4Submit karein.
Agar same gateway ka issue hai (e.g., Easypaisa), ek baar JazzCash ya Bank Transfer try karna zyada safe hoga future mein.
Refund Timeline
When second charge is reversed
| Method | Reversal Time |
|---|---|
| Easypaisa / JazzCash | 1–3 working days |
| Bank / debit card | 3–7 working days |
| Credit card | 5–10 working days |
Agar 10 din baad bhi wapas na aaye — WhatsApp: +92 319 3726899.