Complaint Ke 3 Raste
Three ways to complain
1. Review Likhein (Sabse Asaan)
Booking complete hone ke baad Rate & Review section mein 1-star de kar honest review likhein. Yeh publicly visible hota hai.
2. Report Issue
My Bookings → Report Issue → Provider Behavior — yeh directly admin ke paas jaata hai. Non-public.
3. Direct Email
bookkaaro24@gmail.com — Subject: "Provider Complaint – Booking #[ID]"
Complaint Mein Kya Likhein
What to include
- Booking ID
- Date aur time of incident
- Specific description of what happened
- Any evidence (photos, screenshots, texts)
Pro Tip
Jitni zyada detail, utna zyada effective complaint. Vague complaints pe limited action ho sakta hai.
Admin Actions
What happens after complaint
| Severity | Action |
|---|---|
| Minor (one-off) | Written warning to provider |
| Repeated | Listing suspension |
| Serious (fraud/harassment) | Immediate account ban |
Admin 2 working days mein update dega.