Terms of Service

1. Acceptance of Terms

By accessing or using BookKaaro (owned and operated by Global Glory by Sehrash Holiday Homes SMC Pvt Ltd), you agree to be bound by these Terms of Service and our Privacy Policy. These terms govern all use of our platform, including holiday home bookings, service bookings, property listings, and vehicle rentals.

2. User Accounts

• You must be at least 18 years old to create an account
• You are responsible for maintaining account security and password confidentiality
• You must provide accurate, complete, and current information
• One account per person — duplicate accounts will be suspended
• You may not use another person's account without their permission
• Notify us immediately of any unauthorized access to your account

3. Bookings & Payments

BookKaaro acts as a marketplace connecting customers with service providers and property owners. We facilitate bookings but are not a party to the underlying service agreement between customer and provider.

• All prices displayed are in Pakistani Rupees (PKR)
• Payment terms are as agreed between customer and provider at booking
• Platform service fee (if applicable) is displayed at checkout
• Pricing may change without notice — confirmed bookings honor the agreed price

4. Cancellation & Refund Policy

Holiday Homes

• Free cancellation: Cancel 48+ hours before check-in for a full refund
• Partial refund: Cancel 24–48 hours before — 50% refund
• No refund: Cancellation within 24 hours of check-in
• No-show policy: Charged as per booking, no refund

Cleaning Services

• Free cancellation up to 4 hours before scheduled service
• 50% charge for cancellation within 4 hours
• Full charge if cleaner arrives and is denied access

Other Services

• Cancellation policies are set by the individual service provider
• Contact the provider directly for disputes
• BookKaaro support can mediate disputes via WhatsApp

5. Provider Responsibilities

• Listings must be accurate and not misleading
• Providers must honor confirmed bookings
• Properties must meet safety and hygiene standards
• Service providers must be licensed/qualified where required by Pakistani law
• No discrimination on the basis of religion, gender, ethnicity, or nationality
• Providers are responsible for their own tax obligations

6. Prohibited Conduct

• Fraudulent listings or misrepresentation of services
• Harassment, abuse, or threatening behavior toward any user
• Circumventing the platform to avoid service fees
• Posting offensive, illegal, or harmful content
• Using the platform for illegal activities under Pakistani law
• Creating fake reviews or manipulating ratings
• Attempting to hack, scrape, or disrupt the platform

7. Intellectual Property

All content on BookKaaro including the BookKaaro, Global Glory, Cleaxa, and Sehrash brands, logos, platform design, and technology is owned by Global Glory by Sehrash Holiday Homes SMC Pvt Ltd. You may not reproduce, distribute, or create derivative works without explicit written permission.

8. Limitation of Liability

BookKaaro is a marketplace platform and is not liable for the quality, safety, or legality of services provided by third-party providers. To the maximum extent permitted by Pakistani law, our total liability shall not exceed the platform fees paid in the 3 months preceding the claim.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of courts in Jhelum, Punjab, Pakistan.

10. Contact