Steps 5–6: Onboarding and Performance Review

Step 5: Onboarding — Tools, Access, and Expectations

A thorough onboarding prevents 90% of early co-host issues. Don't assume — document everything.

Platform Access

• Add co-host to your BookKaaro account (follow BookKaaro's co-host invitation process)
• Add co-host to Airbnb as co-host on your listing
• Share calendar view (not editing rights initially)
• Provide read-only access to financial dashboard

Property Access

• Provide spare keys or lockbox code
• Share building access codes, guard's contact number, building management contact
• Walk through the property together: show every appliance, quirk, and area guest concern
• Introduce them to your cleaning team and maintenance contact

Documentation Package to Provide

• Property manual with every appliance's instructions
• Local area guide for guests
• Your preferred guest communication tone and language style
• House rules (as approved by you)
• Your preferred response templates (can adapt them to their voice)
• Expense tracking template
• Emergency escalation procedure (what to call you about, what to handle independently)

Step 6: Performance Review and Revenue Reconciliation

Monthly revenue reconciliation: On the 5th of every month, your co-host should provide:

• Gross bookings total for the month
• Platform fees deducted
• Cleaning expenses (with receipts)
• Maintenance expenses (with receipts and photos)
• Consumable replenishment
• Net amount to owner + co-host commission
• Bank transfer confirmation for your portion

Quarterly performance review:

• Average occupancy rate (benchmark against local market)
• Average nightly rate vs. comparable listings
• Average review score and trend
• Response rate and response time
• Issues escalated and how they were resolved
• Goals and adjustments for next quarter

🤝 Relationship Principle: Your co-host is your operational partner, not an employee. Treat them as a professional — pay on time, respect their expertise, communicate changes in advance, and show appreciation when performance is strong. Co-hosts who feel respected and trusted perform 30–40% better than those who don't.