Provider Training Manual
Service standards, guidelines & customer expectations — one guide for every category
Our Platform Promise
BookKar connects customers with trusted, quality-first service providers. Every provider on this platform commits to punctuality, professionalism, honesty, and leaving every customer better than they found them. This training manual is your guide to delivering 5-star service every time.
⏰
Punctual
Always on time
🧼
Hygienic
Clean & professional
💬
Communicative
Proactive updates
⭐
Honest
No hidden charges
🚨 Mandatory Rules — Zero Tolerance
- Never ask customers to pay outside the platform
- Never share personal contact details to bypass the platform
- Never arrive under the influence of any substance
- Never be rude, aggressive, or disrespectful to any customer
- Never abandon a booked job without at least 4 hours' notice
- Never enter rooms or areas not part of the job scope
- Maintain strict confidentiality about customer homes and personal information
⭐ Understanding Your Rating
5.0 ⭐⭐⭐⭐⭐
Outstanding: Exceeded expectations — proactive, immaculate work, delightful experience
4.0–4.9 ⭐⭐⭐⭐
Good: Delivered as promised, professional, on time
3.0–3.9 ⭐⭐⭐
Average: Basic job done but something was lacking — punctuality, quality, or communication
Below 3.0 ⭐⭐
At Risk: Account review triggered — three consecutive low ratings may lead to suspension
Need Help?
If you have any questions about how to handle a specific situation, contact Provider Support through the platform's Help section. We are here to help you succeed.