Roles & Responsibilities: Host vs. Co-Host

Defining the Division of Labour

One of the most common causes of co-hosting disputes in Pakistan is unclear role definition from the start. Before signing any agreement, both parties must explicitly agree on who handles what — in writing.

What the Property Owner (Host) Handles

• Property ownership and legal title — The owner retains all legal rights to the property.
• Major maintenance decisions — Structural repairs, appliance replacement, renovation approvals.
• Utility bills and major expenses — Electricity, gas, PTCL internet (unless agreed otherwise).
• Insurance and compliance — Ensuring the property meets local regulations.
• Capital improvements — Any furnishing or renovation investment above a pre-agreed threshold.

What the Co-Host Handles

• Listing management — Creating, optimising, and maintaining listings on BookKaaro, Airbnb, Booking.com.
• Guest communication — Responding to all inquiries within 1 hour, managing bookings, sending check-in instructions.
• Check-in and check-out — Coordinating key handover, conducting property walkthroughs.
• Cleaning coordination — Scheduling and supervising housekeeping between each stay.
• Dynamic pricing — Adjusting rates seasonally, for events, and based on demand data.
• Maintenance coordination — First-line response to minor issues; escalating major issues to the owner.
• Revenue reporting — Monthly statements showing gross bookings, platform fees, expenses, and net payout.

⚠️ Grey Zone Alert: Consumables (toilet paper, soap, welcome snacks, light bulbs) are often disputed. Agree upfront whether these come from a shared petty cash fund or are deducted before the revenue split.

The Shared Responsibilities

Responsibility	Owner	Co-Host
Setting house rules	Approves	Drafts
Pricing strategy	Approves ranges	Manages daily
Guest reviews	Optional input	Primary responder
Damage disputes	Final decision	Documents and escalates
Platform account	Usually owner's	Managed as co-host

Key Takeaways

1. Define every role in writing before any booking goes live.
2. The co-host handles day-to-day operations; the owner handles asset-level decisions.
3. Grey zones (consumables, minor repairs) must be explicitly addressed in the agreement.
4. A clear RACI (Responsible, Accountable, Consulted, Informed) model prevents 90% of disputes.