A Cleaxa Provider's Transformation Story
Life Before Cleaxa
Razia had been cleaning homes independently in Lahore's Gulberg area for 6 years before joining the Cleaxa network. Her income was PKR 14,000–18,000/month — inconsistent, dependent on word of mouth, and with no benefits, no schedule security, and no professional identity.
"Every month was different. Some months were fine. Some months I had gaps for 2 weeks and nothing came in. I had no way to plan. My children knew that sometimes there was extra money and sometimes there wasn't."
Joining Cleaxa: The First 30 Days
A neighbour who already worked with Cleaxa told Razia about the opportunity. The application and onboarding took 2 weeks — documents, interview, health and safety training, and the cleaning SOP certification programme.
"The training was the most important part. I had been cleaning for years, but I learned things I didn't know — how to clean a bathroom properly, how to fold towels like a hotel, how to work in the sequence that saves time without missing anything. I felt embarrassed that I hadn't known these things before, but also proud that I was learning them now."
Training Received and Skills Developed
- Professional cleaning techniques (chemical usage, surface-specific methods)
- Hotel-standard bed making and linen management
- Time management: completing a 1BR apartment to full standard in under 90 minutes
- Photo documentation via smartphone (evidence of completed work)
- Basic customer communication (greeting clients professionally, handling questions)
- Health and safety: chemical handling, personal protective equipment, hygiene standards
Before and After Income Comparison
| Metric | Before Cleaxa | After 12 Months with Cleaxa |
|---|---|---|
| Monthly income | PKR 14,000–18,000 | PKR 38,000–45,000 |
| Income consistency | Highly variable | Consistent + scheduled |
| Number of clients | 8–12 (all informal) | Assigned through Cleaxa (no hunting) |
| Professional development | None | Monthly training sessions |
| Health benefits | None | Cleaxa group health scheme (contributed) |
Best Customer Experience She Remembers
"A family came from Canada for 2 weeks to visit Lahore. On the last day, the mother stopped me as I was leaving and said in Urdu: 'My daughter told me about you. She said the apartment was always perfect when she arrived. You made her feel welcome in a foreign city. Thank you.' She gave me a PKR 2,000 tip. I cried in the lift on the way down. Not for the money — for the words."
Pride and Identity Shift
Before Cleaxa, Razia rarely mentioned her work in social settings. Now she introduces herself as a Cleaxa professional. "I wear my Cleaxa t-shirt everywhere. People ask me about it. I tell them what I do and I feel proud. Before, I used to change out of my work clothes before going to pick up my children from school. I don't do that anymore."
Goals for the Next 12 Months
- Become a team supervisor — train new Cleaxa joiners
- Save PKR 100,000 for her daughter's higher education
- Earn the "5-Star Provider" badge on the BookKaaro platform (requires 50 verified 5-star sessions)
- Open a small savings account in her own name for the first time
💚 Razia's Message to Others Considering Cleaxa: "Don't think cleaning is beneath you. Think about who you are serving, how well you are serving them, and what you are building for your family. This work gave me my dignity back. It can give you yours too."